Shipping Information
We strive to dispatch your order as quickly as possible. Standard shipping usually takes 7 to 14 days, while expedited options are available for faster delivery.
Currently, Free shipping is not available.
Yes, we offer international shipping. Please refer to our shipping policy for more details.
Once your order is dispatched, you’ll receive a tracking link/number via email. You can use this link/number to track your package in real-time.
Simply log in to your account, go to your order history, and select the item you wish to change shipping address. Click on view order message. Mention the new shipping. We’ll do our best to accommodate changes, although this may impact delivery times.
Returns & Refunds
Your address and the item that you wish to return must be eligible for return.
If the return is not eligible for Pickup, a Self-Return option will be provided. For more details, please see our Return Pick-up and Self-Ship Guidelines.
Once the return is processed, by 1stStepin.com Refund Policy, you will be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or to your 1stStepin account
Simply log in to your account, go to your order history, and select the item you wish to return. Follow the instructions to complete the return process.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Refunds are processed within 72 hours after we receive your returned items. Please note that it may take additional time for your bank to process the refund.
At this time, we do not offer direct exchanges. You can return the item for a refund and place a new order for the desired item.